Privacy Policy

1. Information We Collect

We collect information to provide efficient, hygienic, and personalized subscription delivery services. The types of data we collect include:

• Personal Contact Information: Full name, phone number, email address, physical delivery/billing address, and city/pincode.
• Account Credentials: Passwords, Google OAuth tokens, and account profile preferences.
• Payment & Billing Data: Payment transaction status, order history, and payment gateway tokens (processed securely via PCI-DSS compliant partners such as Razorpay; Closetrush does not store raw credit card or debit card numbers directly on our servers).
• Subscription & Delivery Data: Selected bed size, rental package tier, delivery schedules, replacement preferences, and swap pickup logs.
• Communication & Support Data: Interaction logs, WhatsApp/SMS messaging records, chatbot history, customer service tickets, and feedback.
• Device & Usage Data: IP address, browser type, operating system, device identifiers, and website usage statistics via cookies and analytics.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Processing your orders, subscriptions, deposits, and billing transactions.
• Coordinating weekly or monthly delivery dispatches, linen replacements, and pickups with our logistics team.
• Sending essential service notifications, delivery status updates, billing receipts, and account alerts.
• Providing customer support, resolving queries, and responding to service requests.
• Maintaining and improving the functionality, security, and performance of our website and mobile application.
• Preventing fraudulent transactions, unpermitted commercial misuse, and unauthorized account access.
• Complying with applicable legal obligations, tax regulations, and regulatory requirements in India.

3. Sharing & Disclosure of Data

Closetrush respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with trusted third parties under the following circumstances:

• Logistics & Delivery Partners: Necessary delivery details (name, address, contact number) are shared with our logistics personnel to carry out scheduled deliveries and pickups.
• Payment Processors: Transaction details are shared securely with RBI-regulated payment gateways (e.g. Razorpay) to complete billing transactions.
• IT & System Infrastructure Service Providers: Secure cloud hosting, database management, and SMS/WhatsApp API partners bound by confidentiality agreements.
• Legal & Regulatory Authorities: We may disclose data if required to do so by law, court order, tax authority directive, or government regulation.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, keep you logged into your customer portal, remember your preferences, and analyze website traffic.

You can control cookie settings through your internet browser preferences. Disabling certain cookies may affect the availability of specific features on our dashboard.

5. Data Security & Storage

CLOSETRUSH PRIVATE LIMITED employs robust technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration:

• Standard SSL/HTTPS encryption across all web traffic and data transmissions.
• Encrypted database storage and restricted system access controls.
• Regular security reviews and vulnerability assessments.

While we take all reasonable precautions, no internet transmission or electronic storage method is 100% immune. We encourage users to keep their account passwords confidential.

6. Data Retention & Your Rights

We retain personal information for as long as your subscription is active or as necessary to fulfill the purposes outlined in this policy, satisfy tax and legal obligations, and resolve disputes.

Your Data Rights:

• Access & Correction: You can view and update your profile, phone number, and address anytime via your customer dashboard.
• Account Deletion: You can request account deletion and removal of your personal data after completing any active rental pickups and settling pending balances by contacting support.
• Marketing Opt-out: You may opt out of non-essential promotional SMS/emails at any time.

7.Children's Privacy

Our website and subscription services are intended for adults aged 18 and older. We do not knowingly collect or solicit personal information from individuals under 18 years of age.

8. Changes to This Privacy Policy

Closetrush reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued usage of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.