Terms & Conditions

1. About Closetrush

Closetrush is a subscription-based hygienic bedding service that provides professionally cleaned and sanitized bedsheets and pillow covers on a rental basis. Customers receive fresh bedding at scheduled intervals without purchasing new bedsheets every month. Ownership of all bedsheets, pillow covers, and packaging remains with Closetrush at all times.

2. Eligibility

To use our services, you must:

• Provide accurate personal information, including your name, phone number, and delivery address.
• Ensure that someone is available to receive deliveries and hand over used items during scheduled replacements.

Closetrush reserves the right to refuse or cancel any order if the provided information is incorrect or misleading.

3. Service Availability

Currently, our services are available only in selected serviceable locations. Orders may be accepted or declined depending on operational availability in your area.

4. Subscription Plans

Closetrush offers different subscription plans depending on customer requirements. Your subscription includes the delivery of professionally cleaned bedsheets and pillow covers according to the selected plan. The exact products, quantity, and replacement frequency are mentioned on the product or subscription page at the time of purchase.

5. Weekly Replacement Subscription

Customers who choose the Weekly Replacement Plan must subscribe for a minimum period of one (1) month. Under this plan:

• Our team will visit your location every week.
• The used bedsheet set will be collected.
• A freshly washed, sanitized, and quality-checked bedsheet set will be delivered immediately.

✓ No security deposit is required for the Weekly Replacement Plan.

6. Security Deposit

Certain rental plans require a one-time refundable security deposit before the service begins. The current security deposit amounts are:

The security deposit is collected only to safeguard against the loss, theft, or damage of rented items. It is not a rental fee and does not transfer ownership of any product to the customer.

The security deposit is payable only once at the time of starting your subscription. Once the deposit has been paid, customers can continue their active subscription by paying only the applicable monthly rental/subscription charges. No additional security deposit is required unless a new rental agreement is initiated or the existing deposit has been adjusted due to loss or damage.

The security deposit will remain valid for the entire duration of your active subscription with Closetrush. After your subscription ends and all rented items (including the packaging bag) are returned in acceptable condition, the refundable security deposit will be processed in accordance with our Refund Policy.

7. Refund of Security Deposit

After all rented items have been returned and successfully inspected by our quality team:

• The refundable security deposit will be processed within 5–6 working days.
• Refunds will be made through the original payment method or any other method approved by Closetrush.

Closetrush reserves the right to deduct reasonable charges if any rented item is damaged, missing, or permanently stained.

8. Delivery Timeline

Our standard delivery timeline is: 2–3 working days from successful order confirmation. Delivery timelines may vary due to:

• Weather conditions
• Public holidays
• Operational issues
• High order volume
• Unforeseen circumstances

Closetrush will make reasonable efforts to inform customers in case of significant delays.

9. Delivery & Replacement

Customers are responsible for ensuring someone is available during the scheduled delivery or replacement. If the customer is unavailable:

• Delivery or replacement may be rescheduled.
• Additional delivery charges may apply in certain situations.

10. Customer Responsibilities

Customers agree to:

• Use the rented products responsibly.
• Keep the bedsheets in reasonable condition.
• Return all rented items on time.
• Inform Closetrush about any accidental damage immediately.
• Avoid intentional misuse of rented products.

Customers must not:

• Sell or transfer rented products.
• Exchange products with others.
• Alter or modify rented items.
• Use the products for commercial purposes without permission.

11. Packaging Bag Policy

Every delivery is made using a reusable Closetrush packaging bag designed to maintain hygiene during transportation. The packaging bag remains the property of Closetrush and must be returned during pickup or replacement.

If the packaging bag is Lost, Torn, Cut, Permanently damaged, or Not returned, Closetrush reserves the right to deduct the applicable replacement cost from the customer's refundable security deposit.

12. Bedsheet Damage Policy

Normal day-to-day usage is acceptable. However, deductions may apply in case of:

• Permanent stains that cannot be removed
• Bleach damage / Chemical damage
• Burn marks / Large tears / Cuts
• Excessive fabric damage
• Missing pillow covers or missing bedsheets

The actual deduction amount will depend on the extent of the damage after inspection.

13. Inspection Process

All returned items undergo a quality inspection. Closetrush will determine whether the item is reusable, requires repair, or requires replacement. Inspection decisions made by Closetrush after reasonable assessment shall be final.

14. Payments

Customers agree to pay all applicable charges before order confirmation unless otherwise specified. Failure to complete payment may result in cancellation of the order.

15. Order Cancellation

Closetrush reserves the right to cancel any order due to incorrect address, non-serviceable location, payment failure, suspected fraudulent activity, or operational limitations. Customers may also request order cancellation before dispatch, subject to our Cancellation Policy.

16. Hygiene Commitment

Every bedsheet supplied by Closetrush is professionally washed, properly sanitized, quality inspected, and hygienically packed before dispatch. While Closetrush follows strict hygiene practices, customers are expected to use and store the products responsibly after delivery.

17. Limitation of Liability

Closetrush shall not be liable for delays or interruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government restrictions, or force majeure events. Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

18. Intellectual Property

The Closetrush name, logo, website content, images, graphics, trademarks, and branding are the exclusive property of CLOSETRUSH PRIVATE LIMITED. Unauthorized copying, reproduction, or commercial use is strictly prohibited.

19. Changes to Terms

Closetrush reserves the right to modify these Terms & Conditions at any time. The updated version will be published on our website and shall become effective immediately upon publication.

20. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of CLOSETRUSH PRIVATE LIMITED.